Top appointment at Irish Water does not suggest thirst for public service reform

Opinion: It’s simple – if you’ve been in charge during a major screw-up you don’t get promoted

Click to Play.  Top appointment at Irish Water does not suggest thirst for public service reform. Video: Darragh Bambrick

Click to Play.  Top appointment at Irish Water does not suggest thirst for public service reform. Video: Darragh Bambrick

Fintan O'Toole
Tues Jan, 2014

The State lacks many things but a sense of humour is not one of them. Just as the head of Irish Water John Tierney was dropping the news that he had spent €50 million on consultants, Brendan Howlin was advertising for submissions to a consultation process on accountability for senior public servants, to “help build trust among citizens that effective and well-informed choices are being made as to how taxpayers’ money is spent”. The comic timing is exquisite.

So here’s my submission to the consultation process: if there were accountability for senior public officials, John Tierney would never have been appointed as managing director of Irish Water. It’s not a complicated rule: if you are in charge of a major screw-up, you shouldn’t get promoted. John Tierney was Dublin city manager from 2006 until last April. On his watch, we had one of the most egregious failures in the recent history of Irish local government: the almighty debacle of the Poolbeg incinerator. The handling of key parts of this project, involving close to €100 million, has been damned by the local government audit service (LGAS) and by the European Commission.


No detailed budgets
The LGAS report on spending by Dublin City Council for 2011 includes a special appendix on the Poolbeg project. It raises very serious concerns about the controls that were exercised in the spending of €80 million of public money (the cost has since risen to over €95 million): “it is evident that the financial management, as part of project management by the Environment and Engineering Department for this project, has been weak. There needed to be evidence of much more comprehensive oversight in monitoring and controlling expenditure. No proper classification of expenditure on an invoice basis was available to account for monies spent on this project at the initial audit stage (April 2012) . . . The lack of financial reports . . . indicated that the financial control procedures in place were not adequate for such a project. There is no evidence of monitoring of detailed budgets or financial forecasts tied into project schedules or that detailed monthly/quarterly reports were examined to control expenditure apart from client representative summary reports and cumulative cost centre reports presented to Dublin City Council Management. It is also noted that the Project Executive Board did not meet on a formal basis and therefore no minutes of meetings were retained.” To summarise: with €80 million of our money at stake, no adequate monitoring of detailed budgets and no minutes of board meetings.

Unlawful spend
One aspect of this lax control is especially relevant to Irish Water: a ballooning and unlawful spend on consultants. The project became a bonanza for a company called RPS Ireland. It was hired in 2001 to provide “client representative” and PR services, long before John Tierney became city manager. But the gold rush continued under his reign. RPS’s contracts in 2001 were for €8.32 million. By the end of 2011, it had been paid €28.44 million, which subsequently rose to €32 million. This includes, for example, €686,344 for “miscellaneous”, €1.9 million for “expenses” and €3 million for “public relations”.

This spending wasn’t just badly monitored, it was unlawful. By 2005, shortly before John Tierney took over, RPS was already receiving over 50 per cent more money than it had contracted for. When this happens, procurement guidelines demand that the contract has to be readvertised. This was not done. Effectively, RPS was awarded an additional contract worth €24 million without any public tendering process.

The European Commission, acting on a complaint from two citizens, Joe McCarthy and Valerie Jennings, found that this created an “illegal situation”.

The building of a replacement terminal for a firm that had to move to accommodate the incinerator was contracted at €11.9 million but the council under John Tierney paid €22 million. But the deal that RPS got is breathtaking in one specific respect: RPS, as a major beneficiary of the project, was also contracted to manage the project’s finances. It was in charge of managing its own expenditure. Even more wonderfully, it seems that one of the things we paid RPS for was defending the awarding of its own unadvertised contracts. Tierney told the LGAS that: “complaints to the Competition Authority and the EU Commission have all required the experience of the Client Representative [RPS] to prepare the responses.”

Damning report
The damning LGAS report was published in November 2012. John Tierney was appointed head of Irish Water in January 2013. Two of his key appointments for his new team at Irish Water had previously worked for RPS. Irish Water’s head of asset management Jerry Grant was managing director of RPS until August 2012. Its head of corporate services Elizabeth Arnett held the same position at RPS until December 2012. John Tierney has stressed that they were appointed through an “open recruitment” process.

Source: Irish Times Jan 14, 2014


Irish Water chief John Tierney standing down in April

Beleaguered water utility rejects as ‘baseless’ reports it is to begin image rebranding

John Tierney, the outgoing chief executive of Irish Water. File photograph: Cyril Byrne/The Irish Times

John Tierney, the outgoing chief executive of Irish Water. File photograph: Cyril Byrne/The Irish Times

Marie O'Halloran

Irish Water has confirmed chief executive John Tierney will stand down in April next year when his contract ends.

In a short statement, the company said: “John Tierney has confirmed his intention to retire in April at the end of his three-year contract with Irish Water.

“He said he very much appreciated the opportunity to work on the establishment of Irish Water, one of the most challenging projects ever undertaken in the public sector.”

spokesman for Minister for the Environment Alan Kelly said he had been informed of Mr Tierney’s decision earlier on Sunday. “The Minister would like to thank him for a long-standing career of public service at local authority and at State level.”

Mr Tierney, a former Dublin City Council manager, has almost 40 years of public service experience. Controversy has dogged him since he became chief executive of the much-criticised utility, established to centralise and improve water services and introduce water charges to domestic users.

Public opprobrium

Public opprobrium was heaped on him after he admitted that €50 million of the company’s start-up costs were spent on consultants, and he later told the Oireachtas environment committee that Irish Water would spend about €85 million in total on consultants, while it emerged that staff would receive bonuses of up to 10 per cent of salary.

The extra payments were suspended for 2013 and 2014.

Mr Tierney had previously enjoyed a more enhanced reputation as city manager.

Irish Water has meanwhile rejected as “baseless” reports that it is to begin an image rebranding.

A spokeswoman for the beleaguered water utility insisted there is no rebranding exercise under way and that there is no internal initiative to change the way the company presents itself to the public.

A Sunday newspaper report suggested the company was to undertake a major rebranding initiative in coming months in a bid to restore its reputation, after the general election and as Mr Tierney’s contract finished.

A spokeswoman for the company suggested the report might be “confusing” the issue of rebranding with the company’s business plan, already announced, to “transform” the way water services are delivered through the local authorities.

The water utility currently operates under service level agreements with 34 local authorities.

Irish Water estimates it needs upwards of €13 billion to bring the water system in Ireland up to the best modern standards.

It plans to invest just €5.5 billion in total capital spend up to 2021 to improve the network to an acceptable standard.

It is aiming for savings and efficiencies including €370 million in payroll costs, with a 1,200 reduction in staff, centralised procurement procedures, centralised operations and changing work practices, with a total targeted saving of €1.1 billion.

Fianna Fáil environment spokesman Barry Cowen said: “Irish Water management and the Government need to understand one thing very clearly. Neither is likely to be in the positions they are in, in the spring of next year.”

‘Not a certainty’

He said the public did not want Irish Water to continue in the current vein and Fianna Fáil’s position was an intention to abolish Irish Water. “Irish Water’s continued existence is not a certainty,” he said.

Anti-Austerity Alliance councillor Michael O’ Brien said there had been a lot of argument about successive PR disasters including the €80 million spent on consultancy fees.

He said Irish Water falsely believed that if it had a better communications strategy, there would be less opposition to the charge.

However, he said the boycott of water charges was increasing pressure on Irish Water and the Government, and the AAA said 52 per cent of people had not paid their second water charges bill.

“If this level of boycott is maintained until the general election, it will mean that whatever government is elected will be under huge pressure not to rebrand Irish Water but to abolish the charges and the company altogether.”

Source: Irish Times Nov 8, 2015



Shock as Irish restaurants set to charge for TAP water

Source: Irish Mirror Nov 7, 2015 by Blanaid Murphy


Food industry sources said eateries nationwide are facing rate hikes and punters will end up forking out as a result

Restaurants are set to start charging for water

Restaurants are set to start charging for water

Restaurants are set to start billing customers for tap water, the Irish Mirror has learned.

Food industry sources said eateries nationwide are facing rate hikes and punters will end up forking out as a result.

Irish Water confirmed talks are set to begin next week about tariffs for businesses.

The Restaurants Association of Ireland spokesman Adrian Cummins said: “Some restaurants will charge for tap water if commercial water charges increase.

“I would say over 50% will implement the practice.

“Some charge €1 for a large jug or bottle of [tap] water, which is unlimited during the course of the meal.”

Restaurants and pubs have been paying water charges to local authorities for years.

However, since the establishment of Irish Water non-domestic clients are billed on behalf of the hated utility company.

A food industry source revealed: “We have been told by Irish Water to expect increases.

“There are more than 50 different charges in different locations, so one county might have a higher charge than another.”

Irish Water said a consultation process is set to start next week with the regulator but it could take some time before any hikes come into effect.

Spokeswoman Florence White added: “The Commission for Energy Regulation will shortly begin a process to define and agree the appropriate and enduring tariff arrangements for non-domestic customers of Irish Water in the future.”

However, Michael Kilcoyne from the Consumers’ Association of Ireland said being billed for tap water is not going to wash with diners.

He added: “I don’t think it would go down very well. It would be like charging customers for napkins.

“I’d think twice about charging for tap water.”